Privacy policy

When you call us or submit a request on this site, we collect your name, phone number, the location of your vehicle, and a description of the vehicle and the problem. If we perform work, we also keep the invoice, the payment record, and the before-and-after photographs the driver takes.

This site uses no advertising cookies. Basic server logs record the pages requested, which we use to keep the site working.

To dispatch a truck to you, to call you back about the job, to issue an invoice, and to answer any dispute about work we performed. We do not use your details for anything else.

The driver assigned to your job. Our payment processor, which handles card details directly so we never store them. A repair shop or storage yard, where you have asked us to deliver the vehicle. Law enforcement or an insurer, where we are legally required to respond or where you have asked us to support a claim.

We do not sell your information, and we do not pass your call to a lead broker.

Job records, invoices and vehicle photographs are kept for seven years, which is what our insurer and the tax rules require. Requests that never became a job are deleted after 12 months.

Ticking the consent box on the request form gives us permission to phone or text you about that specific job. We do not add you to a marketing list, and there is no campaign to unsubscribe from.

You can ask what we hold about you, ask for a correction, or ask us to delete anything we are not legally required to keep. Email dispatch@oncallroadside.ca and we will respond within 30 days.